Support for products without software assurance sa 300400% increase in support costs punishing enterprises without sa. Organizations using sql server 2008r2 and windows server 2008r2 products can add. Microsoft remove more software assurance benefits the. You will also be responsible for any individual hotfix fees. Choose add2exchange 365 if you have office 365, hosted exchange, o365 hybrid, or on premise exchange 2019, 2016 or prior version planning to move to another platform.
Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Software assurance program directions on microsoft. To learn more about premier support visit microsoft services premier support. Microsoft compensates partners for delivering training, planning, and other services to enterprise customers who have software assurance. Software assurance versus premier support miro consulting. For more information about business support, see support for business. Select add2exchange enterprise if your organization is onprem exchange 2019, 2016 or prior. Identify critical dependencies and visualize gaps to make the best business decisions. If you are a microsoft services premier support customer, you may convert your allotted software assurance phone support incidents into premier problem resolution services to extend support from trusted experts you already know. The new premium assurance plan takes effect when extended support ends, adding six more years of support. Your software assurance benefits manager uses the volume licensing service center to set up a list of approved personnel who may initiate support requests, and.
You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. Companies paying around seven percent of annual software assurance cost for premier support will see a 25 percent to 30 percent cost. Problem prevention through support alerts, ondemand health checks, and patchconfiguration recommendations rapid resolution through 247 access to the oracle knowledgebase, technical support, priority service request handling, and remote diagnostics software patches and supportability enhancements. Microsoft replacing premiere assurance support with new security plan.
One software assurance benefit is 24 x 7 problem resolution support which allows you to open an incident for reactive support in your environment when things. It creates a strategic partnership between varian and clinics to support their systems throughout their entire lifecycle. Microsoft volume licensing product licensing search. If the underlying windows software assurance or windows vda is licensed per device, then mdop covers the licensed device.
For more information, see the microsoft product list and product use rights. Microsoft services premier support options are available for our enterprise customers and partners. Microsoft assure premium tech support subscription issue. Get answers to frequently asked questions about software assurance. Microsoft unified support bringing increased costs for. Software assurance may 16, 2018 a subscription addon for onpremises licenses that provides rights to new versions of the licensed software, use rights that provide the most cost effective way to enable specific usage scenarios such as virtualization, and miscellaneous benefits of modest value. A premier or essential support agreement is a prerequisite for this benefit. You may subscribe to mdop if you have windows software assurance or windows virtual desktop vda subscription.
Unlimited web support during business hours is available for all standard and enterprise edition server products covered by software assurance. You often cant afford to wait days for tech support. Microsoft replacing premiere assurance support with new. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. The software assurance support provides business hours support with a 24hour response time goal. Microsoft software assurance support incident submission. Software assurance coverage for the related product pool and a premier support agreement in place. Inquiries may also relate to potential feature requests for the nintex platform, which will be recorded, and the cases will then be. Software assurance training voucher satv program in. The biggest sticking point for enterprise msft premier support agreements is the technical account manager tam pricing and quality of service. Using software assurance benefits for premier support. Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. Microsoft volume licensing microsoft software assurance.
Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique. Assurance premier endorsement this endorsement changes your policy. After it is determined that the resolution to your support issue will likely require a nonsecurity. N1 support as long as an enterprise customer remains on a pasm contract, our support team will work with them to solve issues that arise through normal use of the products. Q2 2020 msft premierunified support research analysts. While a product is in the n1 phase, coras will release patches for fixes necessary to ensure the software continues to operate normally, per documented functionality. Microsoft software assurance benefits changes impacting your. This endorsement applies only when it is listed in the declarations. From february 2021, support incidents will no longer be convertible into premierunified support agreements, but credits towards unified support will be received at renewal. Microsoft rolls out premium assurance plans for windows. Microsoft makes big software assurance changes cloud software. To convert 24x7 phone support incidents to premier support.
Nintex premium support is a step above nintex software assurance, which is required in order to purchase premium support. Microsoft software assurance and premier support services. For premier support customers, 24x7 problem resolution support incidents are eligible to convert into premier hours 5. Diditbetter software licensed end users with premier support and valid software assurance qualify for discounted pricing on any essential tools. Our friendly and knowledgeable support experts know microsoft software better than anyone, and we have different options available based on your windows and office software support needs. Software assurance benefits help you take full advantage of your investments in it.
Assure and premium support arent available for business or commercial use. Not only do you get the benefits of nintex premium support, but you also get direct phone access to our support team 24x7x365. May 16, 2019 combined synopsissolicitation microsoft software assurance and premier support services may 30, 2019 combined synopsissolicitation microsoft software assurance and premier support services may 31, 2019 combined synopsissolicitation microsoft software assurance and premier support services jun 12, 2019. The terms of the policy apply unless modified by this endorsement. Using software assurance benefits for premier support december 21, 2015 organizations that purchase with software assurance for microsoft software can use the associated benefits credits to obtain premier support and implementation assistance from microsoft. And well be talking to those customers in the coming weeks and making sure that they understand. Assurance positioned as a leader in gartners 2019 magic quadrant for business continuity management program solutions, worldwide.
Licenses include 1 year software assurance for free updates and upgrades. Conversion of software assurance 24x7 problem resolution support incidents to premier support services customers may convert sa 24x7 problem resolution support incidents sa prs incidents, or sab to premier problem resolution support prs hours or dedicated support engineer dse hours applicable for reactive support activities only. Ssa support and software assurance chief architect. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases. There are two different levels of support and service for you to choose from. Grow your business by enrolling in software assurance partner programs. May 16, 2019 combined synopsissolicitation microsoft software assurance and premier support services may 31, 2019 combined synopsissolicitation microsoft software assurance and premier support services jun 7, 2019 combined synopsissolicitation microsoft software assurance and premier support services jun 12, 2019. Microsofts bill landefeld on software assurance changes.
All benefits are generated by a benefits administrator. Convert to premier support if you are a microsoft services premier support customer, you may convert your allotted software assurance phone support incidents into premier problem resolution services to extend support from trusted experts you already know. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. Converting software assurance 24 x7 incidents to premier. Microsofts new unified support plan may result in price.
Ssa is included with all new purchases of premier and interiors. There are a lot of linkages between premier support and what were doing with software assurance. Software assurance benefits microsoft volume licensing. Differences between microsoft professional support. Is microsoft unified support worth a 30% cost increase.
Within the software assurance 24x7 support benefit your organization. Microsofts unified support plan will replace other microsoft technical support plans, including premier support, in about six months, and likely will result in. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. As of 1 july 2017, extended hotfix support is no longer available through software assurance. Premier support for partners provides comprehensive support services for established businessesincluding isvs, managed services providers, and systems integratorswhile advanced support for partners is ideal for growthminded cloud partners who need a higher level of service than the microsoft partner network core benefits. Organizations that purchase with software assurance for microsoft software can. If youre a typical organization paying around 7% of annual software assurance cost for premier support, you will pay 25% to 30% more for unified support according to gartner research. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Premierassurance, varians exclusive service and support program, is more than an investment in protecting software. Microsoft software assurance sa is a microsoft maintenance program aimed at business. With a premierassurance software contract, clinics can increase clinical availability. This change means paying 33 to 39% of licensing costs for maintenance much higher than the industry standard 18 to 25% today. These benefits are called software assurance benefits sab and come.
For mission critical applications, microsoft offers premier support. If you purchased an add2exchange value bundle, both tools were included in your order. Nintex platinum support provides your organization with the highest level service offered. Software assurance by benefit microsoft volume licensing.
Many of our enterprise it customer and partners environment is dependent on applications and developers who innovate on the microsoft platform you can connect with deep expertise with microsoft development technologies, microsoft premier support is available for. The sa support offering is governed by microsofts current software assurance terms and conditions. See how microsofts unified support cost is calculated. Customers that qualify for 24x7 problem resolution phone support also qualify for unlimited web support for all servers on the agreement covered with active software assurance. These benefits are called software assurance benefits sab and come with consulting services credit, training vouchers for use with ctecs, elearning subscriptions,etc. Software assurance training voucher satv program in partner center. Using software assurance benefits for premier support december 21, 2015 organizations that purchase with software assurance for microsoft software can use the associated benefits credits to obtain premier support. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services.
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